A: The KAZ Vape comes with a 6 month limited warranty when purchased from our website or an authorized dealer in the USA. Please keep any receipt of purchase as you will need it to claim your warranty. Our warranty does not cover lost, stolen, water-damaged, purposely damaged devices, or damage caused by normal wear and tear.
Q: What is your return policy?
A: Our return policy for the KAZ Vape is 14 days for an unopened and unused package. Please see our Shipping Guide Section for details.
Q: What is the difference between the starter and deluxe kits?
A: Both kits include a battery, 2 pods, and micro usb charger. However, the deluxe kit includes a 30ml bottle of KAZ Vapor e-juice.
Q: Is the KAZ Vape water proof?
A: No, it is not water proof.
Q: Is the KAZ Vape similar to the Juul?
A: The KAZ Vape is a pod system vape just like the Juul. However, the KAZ Vape allows freedom of choice to use any e-juice flavor and strength you prefer!
Q: How do you refill a pod?
A: To Refill: Take off the black mouthpiece, unplug the rubber top, use the two side holes to fill up with juice...then let juice sit for 2 minutes before use. Enjoy!
or: See the video in our "News" section!
Q: How long are the refillable pods meant to last?
A: Our refillable pods are meant to be refilled 5-6 times. However, different types of e-juice affect the pods lifespan differently.
Q: Can I throw away the pods after use?
A: Yes, once you use the pod enough times that it is completely worn down please just throw it in the garbage.
Q: How much are individual refillable pods?
A: You receive 2 refillable pods per KAZ Vape kit. If you would like to purchase more they are $6 each.
Q: How does the KAZ Vape charge?
A: The KAZ Vape can charge with any micro usb charger and one is included in the box.
Q: How long is the battery life?
A: The battery life can last from 400-500 puffs, which is equivalent to about 14 hours of consistent use.
Q: Does the KAZ Vape only come in black?
A: Currently the KAZ Vape is only available in black but we have many more colors coming soon!
Q: Does the KAZ Vape need to be cleaned?
A: Like any device you should maintain the KAZ Vape by cleaning any dust or leakage that might be in the battery area. We recommend soft cloth or tissue.
Q: Does the e-juice flavor last consistently throughout the use of the pod?
A: Yes, the pod is designed to work consistently for long periods of time unlike our competitors products.
Q: Where are your products manufactured?
A: The KAZ Vape was designed in New York City and made in China. The KAZ premium e-juice is made in a professional facility on Long Island, NY.
Q: How long does it take for the vape to charge fully?
A: The KAZ Vape can recharge fully in 1.5 hours.
Q: What are the KAZ Vape's specifications?
A: Dimensions: 9.2x15.6x117.4mm, Tank Resistance: 2.0ohms, Battery Capacity: 350mAh, Tank Capacity: 1.5 ml
Q: Can the KAZ Vape help me quit smoking cigarettes?
A: Yes, the KAZ Vape is designed to be the best alternative to smoking!
Q: Are your products available in stores?
A: We are in the process of distributing to stores all over the USA!