Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must provide proof of purchase in order to receive a refund. If your product is malfunctioning please contact customer service prior to applying for a return, this is a brand new product that you may just need help using for the first time.
When will my order ship? Most orders usually ship within 2-4 days. If you place your order Friday-Sunday, your order will ship out the following Monday. Where is my tracking number? Once your order is prepared for shipment you will receive a shipping confirmation email notifying you that your order has shipped. This email will also contain your tracking number. To return your product, you should mail your product to: 3 Prospect St, APT 4, New Paltz NY, 12561
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach